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24/7 Customer Support

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T-Mobile

  • +1-800-866-2453
  • Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time
  • From a T-Mobile phone: 611
  • From another phone: 1-877-746-0909
  • Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)
  • While roaming internationally: +1-505-998-3793

Sprint

  • While in the U.S, Puerto Rico, and U.S. Virgin Islands: call 888-226-7212
  • While travelling abroad: call 817-698-4199
  • Update Code Network
    • Apple – Samsung Digit ##873283# send
  • Network Reset
    • Apple ##25327#
    • Samsung ##72786#
  • Direct Phone troubleshooting: call 800 927 2199
Note: When you call, the T-Mobile or Sprint representative may ask for the name on the account or for a Password or PIN. If they ask for a Password or PIN, you should inform the representative that you are only calling for troubleshooting and should not be required to provide this information.